ph9999 Terms & Conditions

1 Introduction

These Terms and Conditions ("Terms", "Agreement") govern the relationship between ph9999 ("the Company", "we", "us", "our") and any individual ("Player", "User", "you", "your") who accesses, registers on, or uses the services available at ph9999.today and all associated sub-domains and mobile interfaces (collectively, "the Platform" or "ph9999").

ph9999 operates as an online gaming platform offering services including but not limited to sports betting (with a particular emphasis on cricket), live casino games, slot machine games, and specialty games such as Let's Shoot and Bingo Fishing. All services are provided exclusively to players located in Bangladesh who satisfy the eligibility requirements defined in Section 2 of these Terms.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which form an integral part of the overall agreement between you and ph9999. Where any conflict exists between documents, these Terms shall take precedence unless otherwise stated.

ph9999 reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered players via the contact details held on their account. Continued use of the Platform following notification of changes constitutes acceptance of the revised Terms.

2 Eligibility

Access to and use of ph9999 services is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on a continuing basis throughout the player relationship:

• Age: You must be at least 18 years of age. ph9999 strictly prohibits access by persons under 18. We reserve the right to request documentary proof of age at any time and to suspend or close accounts where satisfactory age verification cannot be provided.
• Jurisdiction: You must be physically located in Bangladesh at the time of placing bets or accessing games. ph9999 is designed and operated for the Bangladeshi market. Players who access the Platform from restricted jurisdictions do so in violation of these Terms and accept full personal liability for any legal consequences.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under the laws applicable to you. Persons who are legally prohibited from entering contracts may not use ph9999 services.
• Single Account: Each individual may hold only one registered account on ph9999. The opening or use of multiple accounts by the same individual is strictly prohibited and may result in the suspension of all associated accounts and the forfeiture of any balances held.
• Self-Exclusion Status: Persons who have voluntarily self-excluded from ph9999 or who have been excluded by the Company are not eligible to register new accounts or use the Platform during any active exclusion period.

ph9999 reserves the right to verify eligibility at any stage of the account relationship. Failure to satisfy any eligibility condition will result in immediate account suspension pending investigation, and may result in permanent closure and forfeiture of bonus funds.

3 Account Registration & Security

To access ph9999 services, you are required to complete the registration process available on the Platform. By registering, you agree to:

• Provide accurate, current, and complete information including your full legal name, valid Bangladeshi mobile number, active email address, date of birth, and any other details requested during the registration process.
• Maintain and promptly update your account information to ensure it remains accurate and complete at all times.
• Create a unique, strong password for your ph9999 account and keep it strictly confidential. You must not share your login credentials with any third party under any circumstances.
• Notify ph9999 immediately at [email protected] if you suspect that your account has been accessed without your authorisation.
• Accept full responsibility for all activity conducted through your account, whether by you or by any third party using your credentials with or without your knowledge.

ph9999 will carry out Know Your Customer (KYC) verification as required. This may include requesting a copy of your National Identity Card (NID), passport, utility bill, or bank statement to confirm your identity, address, and payment details. Failure to provide satisfactory KYC documentation within the requested timeframe may result in account suspension and the withholding of pending withdrawals pending document review.

4 Deposits & Withdrawals

ph9999 supports a range of Bangladesh-local payment methods to facilitate deposits and withdrawals in Bangladeshi Taka (BDT). All financial transactions on the Platform are conducted exclusively in BDT. No currency conversion fees are applied by ph9999.

Supported payment channels include: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Available channels may vary and are subject to change at the Company's discretion.

Deposits:

• The minimum deposit amount is ৳200. Maximum deposit limits may apply per transaction and per day depending on the payment method selected.
• Deposits made via bKash and Nagad are typically credited to your ph9999 account within minutes of successful transaction confirmation.
• Bank transfers may take up to one Bangladesh business day to be reflected in your account balance.
• ph9999 does not accept deposits from third-party payment sources. All deposits must originate from a payment account registered in your own name.
• ph9999 reserves the right to return deposits to the originating payment method if fraud or money laundering is suspected, or if the depositing account cannot be verified.

Withdrawals:

• Withdrawal requests are processed to the same payment method used for the most recent deposit where possible, in order to comply with anti-money-laundering (AML) requirements.
• A minimum withdrawal amount of ৳500 applies. The maximum withdrawal amount per transaction and per day is subject to the limits published in the Payments section of the Platform.
• Withdrawal requests submitted before 5:00 PM Bangladesh Standard Time (BST, UTC+6) on a business day are typically processed within 24 hours. Requests submitted after this cut-off or on weekends and public holidays will be processed on the next available business day.
• ph9999 reserves the right to request additional KYC documentation before processing any withdrawal. Withdrawals will be held pending satisfactory verification where required.
• Winnings derived from bonus funds are subject to the wagering requirements described in Section 5 before withdrawal is permitted.

5 Bonuses & Promotions

ph9999 offers welcome bonuses, reload bonuses, free spins, cashback offers, and other time-limited promotions to eligible players. All bonuses and promotional offers are subject to the specific terms published alongside each promotion, as well as the general bonus conditions set out in this section.

• Wagering Requirements: Unless otherwise stated in the individual promotion terms, bonus funds and any winnings generated from bonus funds are subject to a wagering requirement before they become eligible for withdrawal. The specific wagering multiplier for each offer is stated in the promotion's dedicated terms page.
• Eligibility: Bonuses are available to eligible registered players only. ph9999 reserves the right to determine eligibility on a case-by-case basis and to exclude players from specific promotions without notice.
• One Bonus at a Time: Unless explicitly stated otherwise, only one bonus may be active on a player's account at any given time. Players may not combine bonus offers unless the relevant promotion explicitly permits stacking.
• Abuse Prevention: Any attempt to exploit bonus terms through coordinated play, arbitrage betting, the use of multiple accounts, or any other method deemed by ph9999 to constitute bonus abuse will result in the cancellation of the bonus and associated winnings, and may lead to permanent account closure.
• Expiry: Bonus funds and free spins that are not used within the validity period stated in the relevant promotion terms will expire automatically and be removed from the player's account without notice.
• Game Restrictions: Not all games on ph9999 contribute equally to wagering requirements. The contribution rates for each game category are published in the Promotions section of the Platform. Certain games may be excluded from bonus wagering entirely.

ph9999 reserves the right to amend, suspend, or cancel any bonus or promotional offer at any time without prior notice. Where a bonus is cancelled after having been claimed, any real-money portion of the player's balance that was present prior to the bonus being awarded will be preserved.

6 Betting Rules

All bets placed on ph9999 are subject to the specific game rules and betting regulations applicable to each product category. Players are responsible for familiarising themselves with these rules prior to placing any bet.

• Finality of Bets: Once a bet has been confirmed and accepted by the ph9999 system, it cannot be cancelled, amended, or reversed by the player. ph9999 reserves the right to void bets in the event of system errors, data feed failures, or circumstances beyond its reasonable control.
• Cricket Betting: Cricket betting markets on ph9999 cover Bangladesh Premier League (BPL), Bangladesh Tigers international matches, IPL, ICC T20 World Cup, and other major tournaments. All cricket betting is governed by the specific Cricket Betting Rules published on the Platform, which address scenarios including match abandonment, rain delays, DLS method application, and player substitutions.
• Live Betting: In-play betting markets are made available at ph9999's discretion. Odds in live markets fluctuate in real time. ph9999 does not guarantee the continuous availability of live markets and accepts no liability for bets that could not be placed due to temporary market suspension.
• Maximum Payouts: Maximum payout limits apply per bet, per event, and per day. These limits are published within the relevant game and sports sections of the Platform. ph9999 reserves the right to limit the payout on any single bet or combination of bets at its discretion.
• Errors in Odds: ph9999 uses its best efforts to ensure that all displayed odds are accurate. In the event that a manifestly incorrect price is published due to a system error or human error, ph9999 reserves the right to void any bets placed at the erroneous price and to refund the original stake to the player's account.

7 Responsible Gaming

ph9999 is committed to promoting responsible gambling and maintaining a safe environment for all players. We believe that gaming should be an enjoyable form of entertainment, and we take our duty of care to players seriously.

• Age Restriction: ph9999 strictly enforces the 18+ age requirement. Any player found to be under 18 will have their account immediately closed and all funds held pending investigation in accordance with applicable regulations.
• Responsible Gaming Tools: All registered players have access to deposit limits, loss limits, session time reminders, reality check notifications, and cooling-off periods through the Responsible Gaming section of their account dashboard.
• Self-Exclusion: Players who feel that their gambling is becoming problematic may request a self-exclusion period of between one month and a permanent lifetime ban. Self-exclusion requests must be submitted to [email protected] and will be actioned within 24 hours of receipt.
• Support Resources: ph9999 encourages any player experiencing gambling-related difficulties to seek professional help. If you are concerned about your gambling behaviour, please contact our support team and visit our dedicated Responsible Gaming page for guidance and external support resources.

For full details of ph9999's responsible gambling commitment and the tools available to players, please refer to our standalone Responsible Gaming Policy.

8 Prohibited Activities

The following activities are strictly prohibited on ph9999 and will result in immediate account suspension, permanent closure, and/or forfeiture of account balances as appropriate:

• Registering more than one account, whether under the same or different personal details.
• Providing false, incomplete, or misleading information during registration or at any subsequent point when requested by ph9999.
• Using automated software, bots, scripts, artificial intelligence tools, or any other automated means to place bets, interact with games, or perform any action on the Platform.
• Exploiting software bugs, vulnerabilities, or technical errors in any game or feature of the Platform. Any winnings accrued through exploitation of a known or unknown error will be voided.
• Engaging in match-fixing, spot-fixing, or any form of corrupt activity in connection with any event available for betting on ph9999.
• Engaging in money laundering or using ph9999 as a mechanism to process illicit funds. ph9999 complies with applicable anti-money-laundering (AML) standards and will report suspicious activity as required.
• Colluding with other players in live casino games, poker, or any other multiplayer format to gain an unfair advantage.
• Threatening, abusing, or harassing ph9999 staff members or other players through any communication channel.
• Accessing ph9999 services from a jurisdiction where online gaming is prohibited or where you do not meet local legal requirements to participate.

9 Intellectual Property

All content on the ph9999 Platform — including but not limited to software, source code, design elements, graphics, logos, text, audio, video, game mechanics, and data compilations — is the exclusive property of ph9999 or its licensed third-party content providers, and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, publish, or transmit any content from the Platform without prior written authorisation from ph9999.
• Reverse engineer, decompile, or disassemble any software used in connection with the Platform.
• Use the ph9999 brand name, logo, or any associated trademarks in any manner not expressly authorised in writing by ph9999.
• Create derivative works based on Platform content or game mechanics.

Third-party game content available on ph9999 is provided under licence from the respective game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe, among others) and remains the intellectual property of those studios. Use of such content is subject to the terms of those licences.

10 Privacy & Data Protection

ph9999 collects, stores, and processes personal data provided by players in connection with account registration, identity verification, payment processing, and the ongoing provision of gaming services. All data handling practices are governed by our Privacy Policy, which forms part of this Agreement.

By registering on ph9999, you consent to the collection and processing of your personal data as described in the Privacy Policy, including the use of your data for KYC verification, fraud prevention, responsible gambling monitoring, and where you have opted in, marketing communications.

ph9999 implements industry-standard SSL encryption across all pages and data transmissions on the Platform. Player financial information, identity documents, and personal details are stored securely and are never sold to unaffiliated third parties.

11 Limitation of Liability

To the fullest extent permitted by applicable law, ph9999 and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or any indirect, incidental, special, punitive, or consequential damages arising out of or in connection with your use of the Platform.
• Any interruption, suspension, or termination of Platform services, including interruptions caused by maintenance, technical failures, or circumstances beyond ph9999's reasonable control.
• Any losses arising from your reliance on information displayed on the Platform, including odds, game results, or balance information that may contain errors.
• Any losses arising from unauthorised access to your account where such access resulted from your failure to maintain the confidentiality of your login credentials.

Nothing in these Terms shall limit ph9999's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

12 Account Termination

Termination by the Player: You may close your ph9999 account at any time by contacting our support team at [email protected]. Prior to closure, you must withdraw any real-money balance remaining in your account. Bonus balances that have not met applicable wagering requirements will be forfeited upon account closure.

Termination by ph9999: ph9999 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including but not limited to circumstances where:

• A player has breached any provision of these Terms.
• A player has provided false or misleading information during registration or verification.
• A player is found to have engaged in any prohibited activity as described in Section 8.
• ph9999 is required to do so for regulatory, legal, or risk management reasons.
• A player's account shows signs of problem gambling that necessitate protective intervention.

Where an account is closed by ph9999 due to a player's breach of these Terms, any balance held in the account may be forfeited in whole or in part depending on the nature and severity of the breach. Where closure is initiated for other reasons, ph9999 will make reasonable efforts to return the real-money balance to the player via the same payment method used for deposit.

13 Amendments to These Terms

ph9999 reserves the right to modify these Terms at any time. Any amendments will be posted on this page with an updated effective date. Where changes are material, ph9999 will notify registered players via email or on-Platform notification in advance of the changes taking effect.

Your continued use of the ph9999 Platform after the effective date of any revised Terms constitutes your acceptance of the amended agreement. If you do not agree to the updated Terms, you must cease using the Platform and may request account closure as described in Section 12.

It is your responsibility to review these Terms periodically to remain informed of any updates. ph9999 recommends checking this page each time you access the Platform.

14 Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions or any aspect of the ph9999 Platform, our support team is available 24 hours a day, 7 days a week.

You can reach us by email at: [email protected]

We aim to respond to all enquiries within one Bangladesh business day. For urgent account-related matters, please mark your email subject line as "URGENT" to ensure prompt attention from our team.

For responsible gambling support or self-exclusion requests, please also visit our Responsible Gaming page for full guidance and additional support resources available to Bangladesh players.